Terms of Service

Terms of Service – Aurora

By using the personal assistant services provided by Aurora, you (“User” or “Client”) agree to these Terms of Service. Please read them carefully before proceeding.

1. Scope of Services

1.1. Aurora provides personal assistant services according to the plan selected by the User, delivered remotely by trained professionals.

1.2. Services include, but are not limited to: organizing personal commitments; scheduling and managing appointments; support with purchases and reservations; coordinating daily tasks; and other administrative support. Additional services may be performed subject to operational feasibility and alignment with the scope of the contracted plan.

1.3. Service hours: Monday through Friday, 9:00 AM to 6:00 PM (Eastern Time), excluding federal holidays and the annual year-end break described in Section 1.3.1.

1.3.1. Year-end break. Aurora may observe an annual year-end break during the period between Christmas and New Year's Day, with dates communicated to the User at least 30 calendar days in advance. This is a pre-planned period during which the team may be offline without regular service. Before the break begins, Aurora and the User will align, where applicable, on pending tasks, appointments, reservations, payments, and other necessary arrangements to minimize impact during the period.

1.4. Aurora is a subscription-based assistant service with recurring billing and automatic renewal as described in Section 4. Services are provided on a non-exclusive basis, with professionals who serve multiple clients simultaneously.

2. Obligations of the Parties

2.1. Aurora's Obligations:

• Provide services in accordance with the contracted plan, with professionalism, confidentiality, and best practices;
• Assign a trained professional to execute the requested tasks;
• Make best efforts to respond to requests within 2 business hours during service hours (minor occasional delays may occur without constituting a breach of contract);
• Ensure the privacy and security of User data, as described in Section 5;
• Provide support during service hours, subject to the provisions of Section 1.3.1.

2.2. User's Obligations:

• Provide clear and complete information;
• Supply data, documents, and access necessary for the execution of services;
• Maintain a valid and up-to-date payment method and make payments within the established deadlines;
• Communicate changes and cancellations with the advance notice required under these Terms;
• Not request services outside the contracted scope or in violation of applicable law;
• Keep registration and contact information up to date;
• Be responsible for the misuse of credentials and access shared with third parties, unless Aurora is immediately notified of any compromise;
• Cooperate, where applicable, with the advance alignment of tasks and arrangements necessary for the year-end break described in Section 1.3.1.

3. Pricing, Payment, and Delinquency

3.1. Payment is made in advance via credit card on a recurring billing basis.

3.1.1. Billing during the year-end break. The year-end break described in Section 1.3.1 is part of Aurora's operational planning and service pricing. Therefore, no prorated discount, credit, offset, billing suspension, or subscription cycle extension will apply for this period, as preparatory activities and arrangements related to the User's requests will be organized and executed in advance, where applicable.

3.2. The User is responsible for maintaining a valid and up-to-date payment method.

3.3. In the event of a payment failure, the User will have up to 3 business days to resolve the issue; after that period, services may be suspended.

3.4. Delinquency for more than 10 calendar days may result in immediate termination of the agreement without additional notice and without a refund of amounts already billed.

3.5. Outstanding balances may be subject to a late fee of 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower.

3.6. Aurora reserves the right to refer delinquent accounts to a collections agency after formal notice via email.

3.7. Suspension of services due to delinquency does not relieve the User of the obligation to pay all amounts owed, which may be collected by Aurora or by authorized third-party agencies.

4. Duration, Renewal, and Cancellation

4.1. Plans and billing. Services may be contracted on a Monthly plan (no commitment) or on Quarterly and Semi-Annual plans (with commitment). Billing is monthly and recurring on all plans.

4.2. Automatic renewal. The plan renews automatically at the end of each contracted period. To avoid renewal, the User must request cancellation at least 15 calendar days before the renewal date.

4.3. Monthly plan cancellation (no commitment). The User may cancel at any time with at least 15 calendar days' notice before the next renewal. There is no cancellation fee. Amounts already billed are non-refundable.

4.4. Early cancellation of commitment plans (Quarterly/Semi-Annual). If the User cancels before the end of the commitment period, the User will be required to reimburse the discount received. This reimbursement corresponds, for each month used, to the difference between the monthly price of the Monthly plan (without discount) and the monthly price of the contracted commitment plan (with discount); the sum of these differences for all months effectively used will be charged as a single payment to the credit card on file. No future months will be charged and no additional penalty applies. Amounts already billed are non-refundable.

4.5. Effects of cancellation. The service remains active until the end of the current billing cycle. If the cancellation notice does not meet the minimum 15-day notice requirement, the full charge for the following cycle may apply.

4.5.1. Effects of the year-end break. The year-end break described in Section 1.3.1 does not constitute a breach, an irregular suspension of services, or grounds for extending the contract period, provided that advance notice and alignment of applicable tasks are observed as set forth in these Terms.

4.6. Cooling-off period. For services contracted online or by phone, the User may cancel within 7 calendar days of the initial purchase for a full refund, in accordance with applicable consumer protection laws.

4.7. Cancellation due to Terms update. In the event of an update to these Terms (Section 6.2), if the User does not agree, the User may cancel without penalty before the new version takes effect.

4.8. Official channel. Cancellations must be requested exclusively via the email address specified in Section 6.7.

5. Privacy and Confidentiality

5.1. Both parties agree to maintain the confidentiality of all information exchanged, including personal, financial, medical, and credential data.

5.2. Aurora implements appropriate technical and administrative measures for data protection, in compliance with applicable privacy laws, including state and federal data protection regulations.

5.3. Information will be used solely for the execution of services and will not be shared, except as required by law or by order of a competent authority.

5.4. The confidentiality obligation will remain in effect for 5 years after the end of the contract.

5.5. The User represents that they have the legal basis to share with Aurora any third-party data necessary for the execution of services, and assumes responsibility for obtaining such consent when required by applicable law.

6. General Provisions

6.1. These Terms do not establish an employment relationship between Aurora and the User.

6.2. Updates to Terms. Aurora may update these Terms at any time for legal, operational, or service improvement reasons. The most recent version will automatically supersede the prior version and will be communicated to the User with reasonable advance notice. If the User does not agree, the User may cancel without penalty before the new version takes effect. Continued use of the services after publication constitutes acceptance of the changes.

6.3. In the event of a dispute, the parties will first seek amicable resolution. If the dispute persists, it shall be subject to the exclusive jurisdiction of the courts in the State of New York, New York.

6.4. Any tolerance of contractual non-compliance shall not constitute a waiver of rights.

6.5. Aurora shall not be liable for damages arising from third parties, vendors, platforms, User decisions and actions, or events beyond its direct control.

6.6. All materials produced by Aurora in the course of service delivery are Aurora's intellectual property, unless expressly agreed otherwise.

6.7. Official channel. Cancellations, disputes, or contractual changes must be requested exclusively via email at hello@auroraassistants.com.

6.8. Aurora shall not be liable for failures or delays in service delivery caused by force majeure or circumstances beyond its reasonable control.

6.9. The User acknowledges that assistant services are provided by professionals who serve multiple clients simultaneously, on a non-exclusive basis, as described in Section 1.4.